Frequently asked questions

Yes. Share your destinations, available time, and accommodation. The team will arrange the route before confirming the final price.

Packages use a private vehicle for your party. Any shared service will be explained during confirmation.

Yes. Lombok International Airport, Lembar, Bangsal, and hotels can be used as pick-up points.

Not yet. The calculator uses the driving route at IDR 7,000 per kilometre. The team checks the locations, timing, and vehicle before confirming the price.

Choose a service, complete the trip details, then send the summary through WhatsApp. A booking is recorded after the schedule, price, and initial payment are confirmed.

Sea and mountain activities may be rescheduled, changed, or cancelled based on conditions and the activity provider policy.

Bring identification, comfortable footwear, sun protection, personal medication, a change of clothes for water activities, and some cash.

Pricing depends on pick-up location, dates, group size, vehicle, and selected services. The team provides a detailed quote before you agree to book; not every suggested activity is automatically included.

Share participant ages, rest needs, and walking ability early. The team can discuss a gentler route. Steps, waterfall paths, boats, and hills may not suit every participant.

Read the package inclusions and exclusions and request a written quote. Tickets, donations, meals, local guides, boats, and additional activities are included only when stated in the final confirmation.

Request change, deposit, and refund terms before accepting the quote. Terms may differ for vehicles, hotels, boats, and activity suppliers. Automatic refunds are not promised without confirmation.

Tell the team your swimming ability and assistance needs. Confirm guide and life-jacket availability. Follow the crew briefing and stay out of the water when conditions or ability do not permit.

Share allergies, food preferences, and dietary needs before agreeing on the route. The team must check meal options; not every kitchen can guarantee an allergen-free environment.

Provide a clear hotel or pick-up point, date, time, group size, and luggage count. For airport transfers, share flight details privately after discussing the booking. Do not publish trip details or identity information.

Carry a water bottle, take your rubbish away, ask permission for photos, and do not collect sand or touch coral and wildlife. Follow residents, site staff, and crew; a good visit should not disturb the place you are enjoying.